Shipping policy
**Shipping Policy**
**Digital products**
Digital products, like our AI toolkits, are delivered instantly. After checkout you'll get a download link on the order confirmation page and by email. If it hasn't arrived within 15 minutes, check your spam folder or email support@digitallydans.com.
**Physical products (apparel)**
Our apparel is printed to order by our production partner. Please allow [2–5] business days for printing before your order ships.
Estimated delivery times after dispatch:
- Australia: [5–10] business days
- New Zealand: [7–14] business days
- International: [10–20] business days
Shipping costs are calculated at checkout. Once your order ships, you'll receive an email with tracking details.
**Delays, lost or damaged items**
Delivery times are estimates and can be affected by carriers or busy periods. If your order arrives damaged or hasn't arrived within [20] business days of dispatch, email support@digitallydans.com with your order number and we'll sort it out.
**Customs and duties**
International orders may attract import duties or taxes, which are the customer's responsibility.
**Questions**
Contact us at support@digitallydans.com.